Senior Client Services Associate - Spain but will consider other EU locations - Home or office based
ICON plc is a world-leading healthcare intelligence and clinical research organization.
We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Part of the Commercialization and Outcomes group of ICON, Mapi Research Trust is an independent not-for-profit organization specialized in patient-reported outcomes information.
We collect, store, analyze, and distribute information to the entire scientific community.
Mapi Research Trust represents authors of COA (Clinical Outcomes Assessments) and distributes and licenses over 700 questionnaires.
Why join? Become part of a global leader in patient-focused research. Grow within an organization that encourages continuous professional and personal development. Work across multiple geographies and solutions in a dynamic field for the life science industry. The role: You'll be joining the Client Services team and manage clients' requests about COAs (Clinical Outcomes Assessment).
You will be in charge of identifying the client's need, delivering licenses for the use of questionnaires (COAs) that are distributed on behalf of the authors/copyright holders, and work in close collaboration with internal teams.
This position will give you the opportunity to develop your skills and experience within COA and eCOA within a flexible, global team-based environment.
You will work alongside pharmaceutical and medical device companies, as well as academic clients, supporting them throughout their entire drug development process to include the patients' voice in their clinical research.
We are developing our team's experience with electronic COA processes (development of guidelines, screenshots review, etc) considering the rapid expansion of digitalization of COAs in the industry.
We are currently accepting applications from individuals with experience in customer service and customer support, preferably in the Life Science industry.
As a Senior Client Services Associate, you will be responsible for ensuring clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes, coordinating with internal teams and with external parties (such as copyright holders).
You will be trained and expected to work on a project autonomously using standard tools and quality processes and with an appropriate client-facing attitude in a global environment.
Applicants must be able to demonstrate drive, passion, great attention to details and be comfortable managing a variety of tasks at one time.
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