.What Zoovu DoesZoovu is an AI content discovery platform that empowers businesses to help buyers discover products and make purchase decisions, wherever they are. The AI-driven platform structures product content and automatically enriches it with language that people understand to enable powerful and personalized discovery experiences such as visual configurators, semantic search and conversational assistants across all digital channels and partners. Companies such as Amazon, Under Armor, Gillette, and Samsung use Zoovu's secure and scalable no-code platform to engage, educate and convert customers, streamline buyer journeys, and deliver great purchase experiences to millions of people worldwide.The RoleCollaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.Provide analysis that supports the business objectives of the Services organization, in alignment with corporate vision.Run weekly time reports to estimate revenue; identify any resource or revenue corrective actions that are required to meet/beat monthly target.Run monthly/quarterly billing; work with accounting torecord revenue.Develop analytical reports for all sources of services revenue, consistent with company standards, and management direction.Assist Services leadership team with resource management and proactive forecasting processes.Coordinate with Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements.Subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes related to operations, customer billing, and staff utilization.Management of PS / Vertical Resource Skill Matrix, ensuring all PS resources have an updated Skills Matrix.Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization.Support Professional Services staff to better understand revenue, hours, and target attainment goals.Act as liaison between the Project Management Office, Finance department, and Services staff.Ensure timely and complete new PS employee onboarding with content tailored to the new hires' positions.RequirementsBachelor's degree required, preferably in Finance, Accounting, Statistics, or Business Management.Demonstrated progressive industry experience in a Professional Services Operations or similar role for a high-tech product company.Professional Services Automation (PSA) tools experience recommended (i.E. NetSuite Openair).Previous experience in a data-driven, analytics-centric role.Working understanding of Professional Services cost structures strongly preferred.Strong Microsoft Excel skills including experience with pivot tables, analyzing and formatting data, use of filters, and creating charts and graphs.PowerBI skills
