City SpecialistWhat are we looking forAt Cosentino (www.cosentino.com), we are looking for a City Center Specialist to join our City Center. The City Centers are an example of Cosentino's total commitment to the AD community.
The City Center is the epicenter of Cosentino's commercial model, and its mission is to provide an aspirational experience that attracts and inspires Designers, End Consumers, Architects, and all other Cosentino business partners. The City Center is a hub for our global community, and a tool for showcasing the versatility of our materials and our brands.
What you will doAs the City Center Specialist, you will assist with the day-to-day operations in the Cosentino City showroom. Your daily tasks will include guest relations, customer service assistance, events coordination, as well as visiting certain customer accounts.
When the City Center Specialist is in the City Center, the goal is to identify and generate sales leads and then partner with the local sales team, which allows them to follow up on the leads and convert them into sales and projects. You will also visit specific accounts to develop relationships and generate direct sales through those accounts.
You will play a key role in enhancing our showrooms within targeted local industries (builders, architects, designers, commercial, etc.). In this role, you will proactively reach out to clients in order to achieve individual and team goals. Your ability to network and find business through events hosted at our City Center and showrooms is an integral part of this role.
Sales Responsibilities:Welcome and engage every customer and provide the best customer experience, with the goal of developing long-term relationships and fostering brand loyalty.Assist all walk-ins & customers with appointments that arrive at the showroom.Provide support face-to-face, over the phone, and via email to help customers understand the benefits of the Cosentino brand.Develop and build relationships with design firms in the area. Manage the relationship through face-to-face visits outside of the showroom and generate sales through them according to the sales goals assigned to the position.Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, and highlighting possible stock issues that may arise to help them achieve and exceed sales targets.Work with the City Manager and Showroom Managers to increase traffic within the City Center and leads.Register visits and leads in SalesForce.Organization and Administration Responsibilities:Filter the leads of the City Center via phone call and only forward the ones with potential.Organize and plan events in advance, coordinating content and ensuring we have qualified attendees.Responsible for execution of events: invitations, catering, logistics, publicity, mailing.Ensure daily entry of all customer visits in Salesforce.Ensure the showroom is always in perfect condition, including cleanliness of all furniture, equipment, and supplies, and placing marketing materials.Manage and maintain the showroom, including ordering and stocking supplies needed, maintaining equipment, placing marketing materials, and attending to visitors daily and during events.Manage the administrative tasks required for suppliers.What you need to succeedRequired:
- 2+ years of experience in sales
- 1+ year of experience in a retail showroom environment providing excellent customer service with a proven success track record generating leads and converting those leads into sales
- Preferably 2+ years of experience in the interior design industry
Knowledge:
Required:
- Proven success in Sales, Marketing, and Customer Service
Desired:
- Knowledge of the building or decoration market
Academic Background:
Required:
- High School Diploma or GED
Desired:
- Bachelor's degree in interior design, architecture, or similar
What we do offerYou will join a company:
- With an international mindset and presence in 100+ countries.
- With an amazing growth story, sustained by extraordinary innovation with products such as Silestone, Dekton, and Sensa by Cosentino.
- In which you will be able to grow your career and develop your leadership skills.
About CosentinoAt COSENTINO, our purpose is to inspire people through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for home and business spaces, such as kitchen and bath worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end clients.
With a presence in more than 100 countries and 5 continents, our business keeps growing consistently in all geographies, as well as career opportunities for talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and prohibits discrimination and harassment of any kind. Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.
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