(Ci-65) | Cash Collection Agent France

TheFork, a TripAdvisor Company, is the leading online restaurant reservation platform in Europe, Australia, and Latin America, present in 22+ countries around the globe. TheFork connects restaurants and diners. TheFork team aims to inspire and enable people to confidently discover, experience, and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers, and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.
What you will do:Under the Cash Collection Team Leader, you will ensure to make call campaigns and the recovery of bad debts on a portfolio for the Dutch market (business expense) in outgoing and incoming calls. You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency). To do that, you will have to manage various topics:
Make friendly reminders on customer invoices for restaurants and make recovery calls.Make outbound collection calls to debtors.Negotiate payment by credit card, direct debit, transfer.Establish repayment schedules, accounting statements.Update clients' bank information.Realize credit notes and invoices.Letter Customers accounts.Manage Customer refunds by transfer.Manual Credit notes.Prepare & send claims letters campaigns.Send files to recovery agencies after putting them in Not Bookable.Prepare and send in the event productions for Bankruptcies.Monitor, interaction, and coordination of collection agency.Switching to bad debt customer transition provisions and reversals of provisions.Full Tracking bad debt customers with general accounting.Who you are:You speak French as a native language.You speak a second language (English or Spanish).You have already worked 2 or 3 years in a similar position.You have a good level of speech and strong interpersonal skills.You must be comfortable with Excel.You have important analytical skills.You have experience in ERP.
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