Chat Support For A Crypto Banking Company In Valencia (Dutch Speaker)

Are you looking for a position that will help you learn more about the crypto sector?
Do you enjoy supporting customers on their mission to plan their financial future?If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!Your responsibilities and impact as a Technical Support Specialist for Fintech Industry will be:Support customers mainly over chat e-mail and through phone calls (80% chats)Rotative shifts from 9-6 and 2-11Constantly brainstorm with your colleagues to improve the Customer ExperienceTroubleshooting, innovation, and change management are part of the daily businessControl and handle payment inquiries from sellers and buyers through various client platformsFlagging and escalation of customer queries and coming up with suitable solutionsSkills, qualifications, and interests you need to succeed in this role:Proficiency in the Dutch language at a native speaking level and a C1 level in the English languageCompetency in using computersExcellent communication skillsYou are proactive and solution-orientedYou are interested in working in a tight knit team for a smaller companyWhat's in it for you?A salary of 1600 gross (no bonus needed to reach this number) Spanish classesGreat Friday evening drinksFitness bootcamps to stay fit and activeMindfulness classesImprove your professional skills: communication, innovation, and implementation of new technologyFree lunch and breakfast at the officeAn international working environment with 20+ nationalitiesA small company, with no more than 50 employees, where your voice matters Your Future Company:Based in Valencia, a refreshing start up environment is awaiting you to push your professional career.
This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support.
You will benefit from its great atmosphere and chances to grow.
Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities