The job profile for this position is Business Project Manager (band 4) . This role will be part of the IHDS Strategic Change Team and will report into the Strategy Lead. The Change Coordinator will manage a team of Change Managers and work closely with program managers, the communication lead, and other stakeholders with a focus on alignment, adoption, and effectiveness of large strategic change initiatives.
About Cigna Healthcare International Health Delivery Services (IHDS)
The international health business of Cigna Healthcare is a healthcare and health services provider offering the highest standards of care to protect people's health and well-being. We make healthcare easy to understand and provide the expertise people need to make informed health decisions. We look after everyone, at every stage of life, giving them confidence to make informed decisions to improve their health.
At the heart of International Health's (IH) continued success is our IH Delivery Services (IHDS) team. This incredible team of over 3,500 colleagues across global functions such as Operations, Technology, Data & Analytics, Clinical, Network & Payment Integrity, Provider Services, Business Excellence, Portfolio Optimization & Execution, Strategic Change, and Customer Experience works from our offices in the US, UK, Belgium, Spain, India, Kenya, UAE, Malaysia, Hong Kong, and Singapore.
Main Responsibilities:
The primary responsibility of the Change Coordinator is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. The Change Coordinator's goal is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work.
These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes. The Change Coordinator will:
Develop and implement change strategies that align with organizational goals and drive successful adoption of new processes, technologies, and ways of working.
Develop a structured methodology for change management activities.
Support communication efforts in close collaboration with the Communication Team.
Assess the change impact.
Collaborate with senior leadership and cross-functional teams to identify change impacts.
Develop impact analysis and change readiness framework.
Develop mitigation strategies to address potential resistance and challenges.
Support training efforts.
Provide coaching and support to leaders and managers to help them lead their teams through change.
Design and deliver training programs and materials to equip employees with the skills and knowledge needed to embrace and sustain change.
Analyze the effectiveness of change initiatives.
Establish metrics and KPIs to track the effectiveness of change initiatives and ensure continuous improvement.
Prepare and present regular progress reports to senior leadership and other key stakeholders.
Stay abreast of industry trends and best practices in change management.
Foster a culture of continuous improvement by identifying opportunities to enhance change management processes and practices.
Manage a team of change managers.
Competencies required:
- Bachelor's degree in psychology, Communications, Organizational Development, or a related field.
- Minimum of 5-7 years of experience in change management or organizational development within a global and diverse company.
- Proven track record of leading successful large-scale change initiatives.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Proficiency in using project management tools and data analytics software.
- Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
- Exceptional communication skills, both written and verbal.
- Excellent active listening skills.
- Ability to influence others and move toward a common vision or goal.
- Cultural competence and sensitivity to work effectively in a diverse and global environment.
- A solid understanding of how people go through a change and the change process.
- Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
- Problem solving and root-cause identification skills.
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