The job profile for this position is Business Project Manager (band 4).
Cigna Healthcare, International Health Delivery Services is seeking a dynamic and experienced Change Coordinator to drive and oversee large-scale change initiatives across our organization. The ideal candidate will have a strong background in change management, exceptional communication skills, and a proven track record of successfully managing strategic projects in a global setting.
This role will be part of the IHDS Strategic Change Team and will report into the Strategy Lead. The Change Coordinator will manage a team of Change Managers and work closely with program managers, the communication lead, and other stakeholders with a focus on alignment, adoption, and effectiveness of large strategic change initiatives.
About Cigna Healthcare International Health Delivery Services (IHDS)
The international health business of Cigna Healthcare is a healthcare and health services provider offering the highest standards of care to protect people's health and well-being. We make healthcare easy to understand and provide the expertise people need to make informed health decisions. We look after everyone, at every stage of life, giving them confidence to make informed decisions to improve their health.
Main Responsibilities:
The primary responsibility of the Change Coordinator is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.
The Change Coordinator will:
Develop and Implement Change Strategies that align with organizational goals and drive successful adoption of new processes, technologies, and ways of working.
Develop a structured methodology for change management activities
Support communication efforts in close collaboration with the Communication TeamEnable the design, development, delivery, and management of key communications.
Assess the change impact
Collaborate with senior leadership and cross-functional teams to identify change impacts
Develop impact analysis and change readiness framework
Develop mitigation strategies to address potential resistance and challenges
Support training efforts
Work with HR to develop and deliver training programs and workshops to support change initiatives
Provide coaching and support to leaders and managers to help them lead their teams through change
Design and deliver training programs and materials to equip employees with the skills and knowledge needed to embrace and sustain change in close collaboration with our Learning & Development Team.
Analyse the effectiveness of change initiatives
Establish metrics and KPIs to track the effectiveness of change initiatives and ensure continuous improvement.
Use data insights to refine strategies
Prepare and present regular progress reports to senior leadership and other key stakeholders.
Best Practices and Continuous Improvement:
Stay abreast of industry trends and best practices in change management.
Foster a culture of continuous improvement by identifying opportunities to enhance change management processes and practices.
Support change management at the organizational level and ensure alignment of change across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.
Manage a team of change managers
Competencies required:
Bachelor's degree in psychology, Communications, Organizational Development, or a related field
Minimum of 5-7 years of experience in change management or organizational development within a global and diverse company.
Proven track record of leading successful large-scale change initiatives
Strong analytical skills with the ability to interpret data and generate actionable insights.
Proficiency in using project management tools and data analytics software.
Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to influence others and move toward a common vision or goal
Cultural competence and sensitivity to work effectively in a diverse and global environment.
A solid understanding of how people go through a change and the change process
Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
Problem-solving and root-cause identification skills
Must be a team player and able to work collaboratively with and through others
Proactive self-starter who can jump into virtually any scenario, including navigating ambiguity, demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
Comfortable working in a hybrid working environment.
Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.
Team management skills
What can you expect:
You join a dynamic and motivated team and will work closely with functional team leads, project managers, office leads, HR, and Communication teams in various office locations across the globe.
You'll report into the Strategy Lead.
Hybrid working, with office in Bangalore, India, Nairobi, Kuala Lumpur, Madrid, or Greenock/Glasgow.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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