Change and Release Process Owner – Job Profile About Us GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions.
With a comprehensive global footprint, we craft, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.
Role purpose The Change and Release Process Owner plays a crucial role in designing, implementing, managing, and maintaining the Global Change and Release processes across all IT related functions as part of our IT Service Management Team and being the focal point for successfully introducing and leading changes into the business.
Key responsibilities Process Design and Implementation Utilising ITIL as framework, best practice and exploiting previous experiences in a complex transformative organisation, design and implement processes to develop our Global Change and Release Management initiatives.
As a critical member of the Service Management Team, work closely with key stakeholders across the IT and Business functions to ensure common understanding and working practices are adhered to whilst continuously seeking ways and methods to improve.
This position demands a deep understanding of ITSM Change and Release management from not only a technical perspective but successful user adoption aligning to ITIL framework working to ISO27001 standards ensuring standardised, simplified and scalable operations.
Change Management The focal point for the life-cycle of all Technology related changes ensuring necessary processes are followed; stakeholders are communicated, business is prepared and appropriate release plans are documented to fully auditable standards.
Release Management Working with key stakeholders and the Service Management Team: Manage the release of approved changes into the business aligned to critical success factors whilst ensuring minimal negative business impact.
In conjunction with key stakeholders, manage the transition and adoption to business-as-usual support and both audit and documentation requirements are satisfied Values & Behaviours Builds networks, relationships and trust Effectively builds formal and informal relationship networks inside and outside the organization.
For example, makes connections to help people build their own networks; offers insights about internal and external contacts.
Leverages networks to remain aware of industry developments and widen own sphere of influence.
Builds the confidence and trust of others through honesty, integrity and authenticity.
Navigates Organisational Dynamics Manoeuvres comfortably through complex policy, process, and people-related organizational dynamics.
For example, appreciates the main elements of the organizational culture and politics; gives others advice on how to operate effectively.
Brings initiatives to the attention of those who can act as champions and advocates.
Driving Continuous Improvement Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
For example, emphasizes continuous improvement and quality outcomes across the organization and with external partners.
Facilitates organization-wide adoption of best practices and lessons learned.
Handles Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
For example, offers penetrating questions to help others get to the heart of complex situations and find strong solutions.
Uses a range of inputs to fully understand and solve problems.
Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
For example, tailors communication content and style to the needs of others.
Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
Skills Professional ExperienceDemonstrable industry experience in defining, implementing and managing change whilst acting as a Change and Release Manager in a complex organisation that is experiencing significant transformation; aligned to both best practice, ITSM and ITIL frameworks audited to ISO27001 standardsIn-depth experience in handling change into a business with a consistent track record of understanding the human aspects of change relating to the organisation with relevant techniques and strategies to minimise the impact and increase the adoption.Ability to help drive strategic improvements and able to easily transition to tactical involvement and engagement.Superb communication and engagement skills across a diverse global organisation.n.
Certifications and Additional SkillsITIL Certification (Required), ITSM (Required)ISO27001 (experienced), TISAX (experienced) Education Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field or relevant industry experience.