Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Customer Relations Executive - FX Dealing TeamLocation: Ebury Madrid - 4 days a week office based working - 1 day working from home
About the JobWe are offering an exciting opportunity to join a fast-growing team in Madrid.
You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance.
You'll have a combination of client-facing skill/experience, operational know-how, and problem-solving abilities.
In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed.
You'll be servicing the revenue and growth area of the business at an exciting time for the company.
You will act as an ambassador for the product and service at a customer-facing level.
About YouA passionate individual with a strong interest in client servicing.Prepared to go the extra mile to exceed customer expectations and experience.Desire to deliver best in class service, to support our industry-leading offering.Strong written and verbal communication skills.Strives in high pressure/pace environment.Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred).Managing workload around tight time constraints.Confidence in liaising and mediating between multiple internal departments to find solutions.Confidence in dealing directly with clients as an ambassador for the brand and product.Capacity to manage different types and nature of enquiry simultaneously across several platforms and for different types of clients.Resolve client issues as they arise.Ability to multitask/prioritise – working around the daily deadline.Commercial awareness: Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts.Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications.Eye for detail: Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key.Drive to solve problems: Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally.Interest in currency markets helpful.Experience with Microsoft suite (particularly excel).RoleYou will be looking after a portfolio of 300 clients who will be trading online through our EBO platform.
You will have an understanding of clients & business activity /core business, FX needs.
Making sure clients have Ebury as their main platform for trading and making payments internationally.
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