Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent RecruiterIn partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients!In collaboration we are working with a leading BPO / outsourcing company that is seeking to onboard a Customer Support Advisor with German in Barcelona.The employee would join a team that is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwideLocation : Hybrid / anywhere from Catalonia, SpainEmployment type : permanent contract with 1-month probation periodDUTIES AND RESPONSIBILITIES :- Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.- Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.- Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.- Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.- Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.- Demonstrate a full understanding of our client and brand values.REQUIREMENTS :- Native / fluent in German both verbal and written (C2)- Able to communicate clearly and effectively in written and spoken English.- Experience in the customer service industry and ideally in a Contact Centre environment.- Be patient and empathic as you'll be supporting a paratransit service.- Autonomous and fast learner to provide effective support and to be proactive, with a can-do attitude.- Solution-oriented to provide the correct and best outcome for the customer.- Be passionate about giving a great customer experience have the ability to connect with customers, build rapport, and show empathy.- Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.OFFER :- Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days / week (rotative weekends, two weekends off per month guaranteed).- Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).- 24 holiday days per year on a full-time basis.- Best-in-class people engagement activities and programs.- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.- Employee Assistance Program - Free, confidential, and impartial guidance and support.- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.- Option to sign up for Discounted Private Health Insurance.- Referral Program : Refer a Friend and get a Referral bonus.- Access to specialized LinkedIn training courses.- Location : Barcelona, Spain.Hace 7 horasEscribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: (cg576) | customer support advisor with german Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por: (cg576) | customer support advisor with german #J-18808-Ljbffr
