Job Description:
Overview:
Do you live to create? Looking for your next big challenge? How about a breath of fresh air? As part of the DDB Group, the CATORCE creative agency network handles all global advertising for the SEAT car brand. With offices in 11 countries and counting, CATORCE is a place for those who like to bend the rules. It's a place for rock'n'roll. At the heart of Barcelona, and beyond.
It is also a place where a diverse mix of talented people want to come, to stay and do their best work. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our teams and across all of our work. Diversity is more than a commitment for us — it is the foundation of what we do.
Qualifications:
Skills:
Background in a relevant field (e.g., Sociology, Psychology, Human-Computer Interaction, Design, etc.).
Worked on user research for at least 3 years. Experience working for both desktop and mobile devices.
Deep understanding of Human Centered Design methodologies.
Comfortable working with quantitative and qualitative UX research methods (e.g., Interviews, surveys, card sorting, usability testing, benchmarking, diary studies, ethnography, AB testing, among others). Good understanding of definition methods and techniques such as defining user requirements, personas, service mapping, storylines, etc.
Strategic mindset; able to find a balance between user and business needs and identify opportunities that can result in new revenue streams.
Ability to turn insights into tangible concepts. Experience leading workshops, ideation exercises, and product and service definitions.
Up to date with the latest trends in the field of UX research.
Interest in optimizing research processes to make them more efficient (Research Ops).
Excellent communication skills to disseminate research findings throughout the organization. Confident in presenting research results to an audience.
Good written and spoken English and Spanish.
Good organizational skills to work on multiple projects and meet deadlines.
All qualified applicants will receive consideration for employment without regard to race, sexual orientation, or age.
Responsibilities:
The role within the team:
Work closely with the multidisciplinary digital agency squads to gather research requirements.
Design, plan and execute research plans for different projects at different stages of development (Directional & Foundational projects), both in person and online.
Justify your research plan proposals to clients.
Help teams understand the range of UX research methods that exist, their pros and cons, and how to integrate them into their working processes.
Possess solid knowledge of UX research but be flexible to go off-script and be creative when there are limited resources or special requirements.
Be the voice of the user throughout the design process: from discovery to evaluation and monitoring.
Help disseminate research findings clearly to internal and client teams. Support teams in implementing research insights into design solutions.
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