Technical Support Engineer
Ebury
Málaga, Spain
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
Position: Technical Support Engineer - Fintech
Location: Málaga Office - Hybrid: 4 days in the office, 1 day working from home
Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally.
Role Overview:
We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.
What we offer: Variety of meaningful and competitive benefits to meet your needsCompetitive salaryContinuous professional growth through our career progression framework with regular reviewsEquity process through a performance bonusAllowance for annually paid time off as well as during local public holidaysContinued personal development through training and certificationBeing part of a diverse technology team that cares deeply about culture and best practices, and believes in agile principlesContribute to our technical design through our open and collaborative Request For Comments (RFC) processOpen Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projectsWhy should I join Ebury?
We believe in inclusion and stand against discrimination in all forms. At Ebury, you will find an internal group dedicated to discussing how we can build a more diverse and inclusive workplace for all people in the Technology Team. If you're excited about this job opportunity but your background doesn't match exactly the requirements in the job description, we strongly encourage you to apply anyway. You may be just the right candidate for this or other positions we have.
Career Growth:
If there's something that you can do in our Tech team, it is growing professionally: thanks to our career path and our collaborative and cross-working teams, every day is a new adventure.
What you will do: Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teamsVerify and document issues and bugs for accurate tracking and escalationManage incidents, including communication with stakeholders and coordination with development teams
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