Position Title: Product Manager Professional Services
Location: US, EU, UK (flexible)
About GTT: GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents.
The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices.
Role Summary: This position is a leading role for the development and management of GTT's Professional Services portfolio. The role focuses on devising product strategy as part of the Managed and Professional Services product team, setting the development roadmap, and enabling global sales and operations teams to be successful. The role requires a deep knowledge of managed and professional services, including technology trends, diverse client requirements, and the wider market for these services. This role requires supervision of virtual teams as required and routine access to senior management. In addition to the product organization, you will regularly collaborate and lead projects with senior leaders in marketing, sales, operations, engineering, systems, and service delivery. Furthermore, this is a key public facing function of the business, delivering strategic GTT messages and thought leadership by engaging with press, industry analysts and speaking at industry events.
Duties and Responsibilities:
Work with the wider product team to build a vision, strategy, and roadmap for the Professional Services product line to create an end goal of a scalable and sustainable business for GTT.
Lead product planning, launch and lifecycle management efforts for the Professional Services portfolio.
Advise and guide the customer on how they can leverage GTT's Professional Services to enable their business strategy.
Drive innovation within the portfolio and across divisions to ensure competitive market positioning, pricing, technology, and product structure.
Lead cross-functional teams to ensure successful product launches and ongoing product improvements.
Understand long-term client market and develop products strategies to ensure products are highly competitive.
Collaborate with product marketing and marketing communications to develop product positioning, messaging and campaigns that resonate with our target buyers.
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