We are seeking a dedicated and detail-oriented Specialist with a developer profile to join our team. The ideal candidate will be responsible for managing various billing and administrative tasks, developing automation processes, and maintaining accurate records. This role requires excellent organizational skills, the ability to handle multiple tasks simultaneously, and a proactive approach to problem-solving. The Specialist will also have two direct reports to assist in these tasks.
The primary purpose of this role is to ensure the efficient and accurate processing of electronic invoices, manage related administrative tasks, and oversee a small team to support these functions. The Specialist will play a crucial role in maintaining the integrity of E-billing records and ensuring timely resolution of any issues.
Main responsibilities/tasks
Electronic Invoice Submission:
Send invoices electronically to clients.
Ensure timely and accurate delivery of invoices.
Invoice Tracking:
Monitor the status of sent invoices until they are correctly registered in the client's portal.
Follow up on any issues or delays in the registration process.
Issue Management:
Manage and coordinate rejections or issues related to invoice submissions.
Resolve any discrepancies or problems that arise during the invoicing process.
Portal Management and Electronic Integration:
Handle the setup and integration of client portals for electronic invoicing.
Ensure seamless electronic communication between systems.
Pending Invoice Supervision:
Supervise and track invoices that are pending submission.
Ensure all pending invoices are addressed promptly.
Record Maintenance:
Maintain accurate and complete billing records.
Generate and manage billing reports as required.
Administrative Support:
Assist in other billing and administrative functions as needed.
Provide support to the billing team and other departments.
CCMS Automation Development and Maintenance:
Develop and maintain automation processes within the CCMS (Customer Communication Management System).
Ensure the automation processes are efficient and up-to-date.
Team Management:
Supervise and provide guidance to two direct reports.
Delegate tasks and ensure the team meets its objectives and deadlines.
Conduct regular performance reviews and provide feedback to team members.
Bachelor's degree in Finance, Business Administration, Information Technology or a related field.
Proven experience in billing, invoicing, or a related administrative role.
Previous experience in a supervisory role is preferred.
Proficiency in using billing software and client portals.
Experience with CCMS automation is a plus.
Skills & knowledge
Strong organizational and multitasking skills.
Excellent attention to detail and accuracy.
Ability to handle rejections and issues with a problem-solving mindset.
Good communication skills, both written and verbal.
Knowledge of electronic invoicing processes and best practices.
Ability to work independently and as part of a team.
Advanced skills in Excel, including the use of macros.
Experience in creating and managing dashboards.
Proficiency in Power BI for data visualization and reporting.
Knowledge of Python for automation and data analysis.
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