Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description RESPONSIBILITIES & ACTIVITIES 1. Knowledge Strong knowledge of Opera & Microsoft OfficeGood understanding of luxury marketGood understanding of all hotel departmentsStrong knowledge about the hotel & the competition and close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events)2. Service Responsible for greeting all site inspections (SOP) at the HotelEstablishes and maintains Trust and build good relations with the contact people in the corporate accounts.Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.Maintains clean and neat appearance at all times in his/her dress as well as his/her work area.Responsible for ensuring all inquiries are responded within 24 hours.Ensure the strict confidentiality of information passing though the office.3. Operations To achieve below KPIs.To achieve hotel's Financial Objectives.To achieve any additional given sector or segment revenues.Handles direct sales activities for assigned accounts & sectors.To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts. (SOP)To follow up on lost business and bring information about them to the knowledge of the department superior.To negotiate with all customers and send out offers/contracts regarding individual and long term business.To entertain decision makers of the companies in the F&B outlets of the hotel and to take part in promotional activities with them.To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.To update customers with the latest development of the hotel and informs hotel management of all changes in the customer profile.Conducts minimum 10 sales calls/sales activities (SOP) per week.Handles long term guests' offer & contracts.(SOP)Follows up the monthly residence rental and deposit payments with finance and front office teams. (SOP)4. Leadership Ensure to set his/her KPI and set milestones to reach their goals.To be innovative and develop new ideas.5. VALUES Excellence – We embrace excellence and consistently strive for the highest standards.Respect – We respect each individual and the environment in which we operate.Integrity – We adhere to the principles of fairness, honesty and accountability.Caring – We create a caring environment and work together as colleagues to achieve common goals.Additional Information A team player
Add degree/diplomas required if needed. Your team and working environment:
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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