Are you looking for a new and interesting challenge within a company? Do you want to work closely with different stakeholders? Do you have an outgoing personality and do you like having contact with customers? If so, this opportunity is made for you.
Your responsibilities and impact working as a Cash Collector will be:
Contacting and following up daily your customers by phone calls or e-mails
Understanding the whole OTC process for better dispute management
Understanding the legal and contractual recruitment scope
Coordinating with the Billing Teams to solve invoice-related disputes
Collaborating with the Sales Team in negotiations with customers
Liaising with the Cash Allocation Team to follow up customers' payments and their correct matching
Giving and keeping visibility to the Sales Team on their portfolio's Collection status
Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
Preparing the litigation file for Legal procedures
Achieving monthly personal and team Collection targets around Bad Debt and Cash-in amounts
Skills, qualifications, and interests you need to succeed in this role:
You are fluent and professional in English and ideally native in French
You are dynamic and organized with a methodical approach
You have good negotiation and communication skills (spoken and written)
You can handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
You are customer-focused
You are able to work under pressure to attain company objectives and Cash Collection KPIs
What's in it for you?
Permanent contract
Salary aligned with your experience and the market
Meal vouchers
International environment context
Career opportunities
Starting date: Asap
Your Future Company:
An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.
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