Cash Collection - Topic Expert - Kpo-427

TheFork, part of the Tripadvisor group, is the leading online restaurant booking platform in Europe and Australia. We are present in over 12 countries with 60,000 partner restaurants in a mission to bring happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth. Thanks to TheFork (app/web), millions of diners can easily discover, book, and pay the right restaurant at the right price, while thousands of restaurant owners benefit from our solutions to optimize reservation management, streamline operations, and ultimately improve service and boost revenue.

As a Cash Collection Topic Expert, your main role will be to improve our operational internal processes to help our team reduce the debt generated by restaurants. Dedicated to the Cash Collection team, you will work in close collaboration with our operational team leaders and other internal stakeholders.

What you will do:Give support both locally and globally to your teammates on customer requests they don't know how to handle.Share best practices with your teammates and be the go-to person for process clarifications.Contribute to onboarding new hires.Create templates and macros in Salesforce.Escalate training needs and provide quality feedback to Team Leaders. Who you are:A team player with leadership skills.High technical and soft skills.Experience in Cash Collection.Knowledge of Salesforce, PowerPoint, and Excel.Self-motivated and an autonomous learner.Quality and efficiency focused and used to managing stressful situations.Flexible and adaptable to change.Very fluent in English and Spanish; a third language is appreciated. What can we offer:Permanent contract.Competitive fixed salary.Ticket Restaurant.Private health insurance.Lifestyle benefits.International working environment.Well-being activities and benefits (fresh fruit, free snacks, team-building events, etc).
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