Cash Collection Specialist (French Speaker)

Are you looking for a new and interesting challenge within a company? Do you want to work closely with different stakeholders? Do you have an outgoing personality and do you like having contact with customers? If so, this opportunity is made for you.
Tasks

Contacting and following-up daily your customers by phone calls or e-mails
Understanding the whole OTC process for a better dispute management
Understanding the legal and contractual recruitment scope
Coordinating with the Billing Teams to solve invoice related disputes
Collaborating with the Sales Team in negotiations with customers
Liaising with the Cash Allocation Team to follow-up customers' payments and its correct matching
Giving and keeping visibility to the Sales Team on their portfolio's Collection status
Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
Preparing the litigation file for Legal procedures
Achieving monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Requirements

You are fluent and professional in English and ideally native in French
You are dynamic, and organized with a methodical approach
You have good negotiation and communication skills (spoken and written)
You can handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
You are Customer focus
You are able to work under pressure to attain company objectives and Cash Collection KPIs

Benefits

Permanent contract
Salary aligned with your experience and the market
Meal vouchers
International environment context
Career opportunities
Starting date: Asap

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