Card Schemes Costs Service Manager Country: Spain
AQUANIMA is looking for a CARD SCHEMES COSTS SERVICE MANAGER, based in our BOADILLA DEL MONTE (MADRID) office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander, we are key players in the transformation of the financial sector. Do you want to join us?
At Aquanima, we provide a valuable service to our customers. We are part of the Santander Group and we seek to achieve maximum efficiency for the Group and for external clients through the management of purchasing processes. Our ultimate objective is to maximize savings for our clients, offering our expertise in purchasing across various expense categories in the 12 countries where we operate. Additionally, our capabilities allow us to offer other value-added services such as 360º supplier management and contract management.
Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals are expected to take a proactive and responsible approach toward risk management.
Santander is proud to be an organization that provides equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation.
WHAT YOU WILL BE DOING
We are seeking an experienced Card Schemes Costs Service Manager with expertise in the operational and strategic management of services associated with Card Schemes from major brands (Mastercard, Visa, and American Express). This service will be provided by Aquanima.
The primary objective of this role is to oversee service execution, foster operational efficiencies, and ensure alignment with the organization's strategic goals.
In this position, you will be responsible for managing the operational relationship with external partners, driving cost-saving initiatives, and serving as the main point of contact between all stakeholders. You will also lead the evolution of the service toward more efficient and sustainable models, contributing to the overall success of the organization.
Key Responsibilities: Evaluate and estimate cost savings globally and by entity, identifying improvement opportunities.Develop clear proposals for the validation of operational efficiencies with entities.Monitor validated efficiencies to ensure proper implementation.Serve as a liaison between all stakeholders participating in the model (business leaders, business champions, technology, operations, and other internal stakeholders).Provide strategic support to business leaders.Service oversight: ensure that the execution of the service is aligned with the strategic goals and that the service KPIs/SLAs are being implemented as needed.Design and lead the roadmap for service internalization, including the potential development of proprietary tools and new operating models.Manage and lead the team of analysts responsible for delivering the service, ensuring that they have the necessary resources, tools, and guidance to meet performance expectations.Act as the single point of contact for the operational relationship with the technological partner supporting the service.Track and monitor KPIs and SLAs agreed with the partner, ensuring compliance with defined standards. EXPERIENCE 5 to 7 years of experience in roles related to service management and scheme fees cost optimization.Strong background in analyzing tariffs, costs, and operations associated with Card Schemes.Solid knowledge of payment platforms and banking systems for transaction processing.Management consulting experience is a plus.Bilingual proficiency in English and Spanish (Portuguese is a strong advantage). SKILLS & KNOWLEDGE Technical Skills: Knowledge of Card Schemes' platforms and relational databases for data exploitation.Proficiency in data analysis tools and dashboards such as SQL, Power BI, QlikView, and advanced Excel.Familiarity with Artificial Intelligence (AI) tools for data mining and predictive analysis. Soft Skills: Strong team leadership abilities and project management experience.Excellent communication skills for engaging with internal and external stakeholders.Strong attention to detail and analytical capabilities to interpret and present large data sets.Proactive mindset, focused on identifying opportunities and driving strategic initiatives.
This position offers a challenging and rewarding opportunity to drive meaningful cost efficiencies while supporting the strategic goals of the organization. This position will be based in Madrid.
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