Empresas: Hotel Mandarin Oriental Barcelona Major responsibilities: Support company philosophy and company culture through the use of the Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement. Set up tables or tray according to the order accurately in timely manner up to our standards as per side work description Deliver in room dining order to the guests in a timely manner, within the quoted time Assist Guest courteously and efficiently, providing service for any guest's request Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails. Pick up the table after the use by the guests or as per guest's request. Do all the side works and preparations of the equipments for the continuation of the operation Make sure that all silver and glasses are polished and spotless Check accuracy of order before delivering – be sure it is complete. Make sure that all product served are accounted for on the final bill before presenting it. Verify guest satisfaction before leaving the room Anticipate guest needs, as to where guests will never have to ask for anything Attend all food and beverage training classes Complied with change of schedule communication procedure To wish each and every guest a good day/evening before departing the room At the end of the shift deliver all checks and report to the appropriate place according to rules Setting and maintaining the in-room dining environment and material perfectly clean as per side work description. Following the posted opening and closing duties and side work sheet Attend daily pre meal/communication meeting Attend monthly department meeting Always carry a master key, bottle opener, and pager when delivering or picking up tables and trays. Generate a good atmospher Set up tables and trays Clean and polish glasses Clean and polish Silverware Folding napkins Clearing of tables and trays Clean the hot boxes Clean table legs Maintain the supplies up to the par (i.e. sodas, waters, sundries) Small assigned projects Requisitos : - Experiencia en room service -Experiencia en Hoteles 5 estrellas -trabajo en equipo
