Where will you work?Our client is an international company leader in the insurance sector for home appliances.What will you do?We're looking for a Team Leader for their Contact Center's sales team for France and Netherlands located in Madrid.
In this possition, your main tasks will be the following:Being responsible of the Team and HR management like organizing daily schedules, manage absences and holidays, resolve employee relations issues...Ensuring efficient customer service by providing daily direction and communication to the teams and managing the workload.Creating and maintaining a high-quality work environment, implementing improvement strategies and creating reward activities.Giving feedback and having monthly performance reviews with agents (1-2-1) including coaching and audits.Managing monthly incentives and coordinating their approval with the Operations Manager.Meeting with other departments to report processes, resolve issues and implementing strategies.Who are we looking for?You're the one we're lookinf for if:You speak an advanced level of both French and Dutch.You have experience leading teams of at least 6-8 people in a contact center environment.You live in Madrid.You have outstanding communication, organization and motivating teams skills.You have demonstrable skills to achive objectives.What do we offer?Full-time long-term contract directly with our client.Hybrid work model (3 days per week of remote work and 2 days at office).Working hours with flexible entrance from Monday to Friday (8am/9am to 5pm/6pm with 1 hour break)Competitive fixed salary of 28k-30k€ gross per year + variable.Monthly restaurant ticket.Free private health insurance after the 1st year in the company.Free policy for employees (they can insure one of their appliances/mobile phones for free with us).Possibility of attending language classes and other wellbeing activities and training sessions.Employee Support Program (Legal advice, Social Resources, Personal finances, etc.
)Free coffee and fruit in the office.