Where will you work? Our client is an international company leader in the insurance sector for home appliances. What will you do? We're looking for a Team Leader for their Contact Center's sales team for France and Netherlands located in Madrid. In this possition, your main tasks will be the following: - Being responsible of the Team and HR management like organizing daily schedules, manage absences and holidays, resolve employee relations issues - Ensuring efficient customer service by providing daily direction and communication to the teams and managing the workload. - Creating and maintaining a high-quality work environment, implementing improvement strategies and creating reward activities. - Giving feedback and having monthly performance reviews with agents (1-2-1) including coaching and audits. - Managing monthly incentives and coordinating their approval with the Operations Manager. - Meeting with other departments to report processes, resolve issues and implementing strategies. Who are we looking for? You're the one we're lookinf for if: - You speak an advanced level of both French and Dutch. - You have experience leading teams of at least 6-8 people in a contact center environment. - You live in Madrid. - You have outstanding communication, organization and motivating teams skills. - You have demonstrable skills to achive objectives. What do we offer? - Full-time long-term contract directly with our client. - Hybrid work model (3 days per week of remote work and 2 days at office). - Working hours with flexible entrance from Monday to Friday (8am/9am to 5pm/6pm with 1 hour break) - Competitive fixed salary of 28k-30k€ gross per year variable. - Monthly restaurant ticket. - Free private health insurance after the 1st year in the company. - Free policy for employees (they can insure one of their appliances/mobile phones for free with us). - Possibility of attending language classes and other wellbeing activities and training sessions. - Employee Support Program (Legal advice, Social Resources, Personal finances, etc.) - Free coffee and fruit in the office.