Where will you work?
Our client is an international company leader in the insurance sector for home appliances.What will you do?
We're looking for a Team Leader for their Contact Center's sales team for France and Netherlands located in Madrid.
In this possition, your main tasks will be the following:- Being responsible of the Team and HR management like organizing daily schedules, manage absences and holidays, resolve employee relations issues...- Ensuring efficient customer service by providing daily direction and communication to the teams and managing the workload.- Creating and maintaining a high-quality work environment, implementing improvement strategies and creating reward activities.- Giving feedback and having monthly performance reviews with agents (1-2-1) including coaching and audits.- Managing monthly incentives and coordinating their approval with the Operations Manager.- Meeting with other departments to report processes, resolve issues and implementing strategies.Who are we looking for?
You're the one we're lookinf for if:- You speak an advanced level of both French and Dutch.- You have experience leading teams of at least 6-8 people in a contact center environment.- You live in Madrid.- You have outstanding communication, organization and motivating teams skills.- You have demonstrable skills to achive objectives.What do we offer?- Full-time long-term contract directly with our client.- Hybrid work model (3 days per week of remote work and 2 days at office).- Working hours with flexible entrance from Monday to Friday (8am/9am to 5pm/6pm with 1 hour break)- Competitive fixed salary of 28k-30k€ gross per year + variable.- Monthly restaurant ticket.- Free private health insurance after the 1st year in the company.- Free policy for employees (they can insure one of their appliances/mobile phones for free with us).- Possibility of attending language classes and other wellbeing activities and training sessions.- Employee Support Program (Legal advice, Social Resources, Personal finances, etc.
)- Free coffee and fruit in the office.