Call Center Supervisor With Advanced English

The Call Center Supervisor will be responsible for leading and managing a team of customer service agents, ensuring service quality, meeting objectives, and enhancing customer satisfaction. This role requires advanced English proficiency to interact with customers and international teams.
Responsibilities:Team Leadership: Supervise, motivate, and develop the agent team, ensuring a positive and productive work environment.Performance Monitoring: Evaluate and analyze agent performance through call reviews, quality metrics, and objective compliance.Training and Development: Identify training needs and conduct sessions to improve skills and product knowledge.Process Management: Implement and enhance operational processes to optimize efficiency and customer experience.Problem Resolution: Act as an escalation point to resolve complex customer complaints or issues.Reporting and Analysis: Generate reports on team performance and present findings and recommendations to management.Compliance: Ensure the team adheres to company policies and quality service standards.Requirements:Education: Bachelor's degree in Business Administration, Communication, or related fields.Experience: Minimum of 2 years of experience in call center supervision or similar roles.Advanced English: Ability to communicate effectively in English, both verbally and in writing. Knowledge of additional languages is a plus.Communication Skills: Excellent interpersonal and communication skills, with the ability to motivate and guide a diverse team.Results-Oriented: Strong focus on achieving goals and continuous improvement.Technical Knowledge: Familiarity with call center management tools and data analysis software.:
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