Call Center Supervisor With Advanced English

The Call Center Supervisor will be responsible for leading and managing a team of customer service agents, ensuring service quality, meeting objectives, and enhancing customer satisfaction. This role requires advanced English proficiency to interact with customers and international teams.
Responsibilities: Team Leadership: Supervise, motivate, and develop the agent team, ensuring a positive and productive work environment.
Performance Monitoring: Evaluate and analyze agent performance through call reviews, quality metrics, and objective compliance.
Training and Development: Identify training needs and conduct sessions to improve skills and product knowledge.
Process Management: Implement and enhance operational processes to optimize efficiency and customer experience.
Problem Resolution: Act as an escalation point to resolve complex customer complaints or issues.
Reporting and Analysis: Generate reports on team performance and present findings and recommendations to management.
Compliance: Ensure the team adheres to company policies and quality service standards.
Requirements: Education: Bachelor's degree in Business Administration, Communication, or related fields.
Experience: Minimum of 2 years of experience in call center supervision or similar roles.
Advanced English: Ability to communicate effectively in English, both verbally and in writing. Knowledge of additional languages is a plus.
Communication Skills: Excellent interpersonal and communication skills, with the ability to motivate and guide a diverse team.
Results-Oriented: Strong focus on achieving goals and continuous improvement.
Technical Knowledge: Familiarity with call center management tools and data analysis software.
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