Call Center Agent

We're seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you'll provide exceptional customer service, resolve issues efficiently, and ensure customer satisfaction via phone, email, or chat.
Responsibilities:Respond to customer inquiries and concerns via phone, email, or chatResolve customer issues efficiently and effectivelyProvide accurate product/service informationProcess orders, returns, exchanges, and cancellationsEscalate complex issues to senior team membersMaintain accurate customer interaction recordsMeet customer satisfaction and call handling targetsRequirements:High school diploma or equivalent1-2 years customer service experienceExcellent communication and problem-solving skillsAbility to work in a fast-paced environmentStrong technical skills (CRM software, Microsoft Office)Flexible schedulePreferred Qualifications:Previous call center experienceCustomer relationship management (CRM) software knowledgeCertification in customer service or call center operationsBilingual or multilingual skillsJob Type:Full-time
Salary:€2,000.00 - €2,500.00 per month
Benefits:Language courses offeredLife insuranceSchedule:Monday to FridayMorning shiftAdditional Compensation:Performance bonusesExperience:Customer service: 1 year (Preferred)Language:English (Preferred)Job Location:On-site

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