Customer Account Manager
United Kingdom
The Company
We are FCC Environment, one of the nation's leading waste and resource management companies. Committed to sustainability, we strive to minimize the amount of waste that ends up in landfill by transforming it into valuable resources wherever possible. We own and operate more than 200 recycling, treatment, and disposal facilities and employ nearly 2,400 people across the UK. We're currently looking for two Customer Account Managers to join our team.
The Benefits
- Competitive salary
- Company vehicle or car allowance scheme
- 25 days holiday per annum
- Company sick pay
- Pension scheme and life insurance
- Flexible benefits including high street savings, cycle to work scheme, and Gymflex membership
- Access to an Employee Assistance Programme and the Best Doctors Service
This is a fantastic opportunity for an account manager from a waste management background to develop their career within our highly successful organisation. We offer an attractive range of benefits which, along with the chance to play a key role in our account management team, makes for a superb role with plenty of potential for the future.
The Role:
As a Customer Account Manager, you will be tasked with servicing the needs of our existing client base and ensuring client retention. You will manage and support all staff within the Integrated Waste Management Accounts department. You will strive to provide excellent customer service to clients, interpreting their needs and providing appropriate solutions. Seeking to boost revenue and profits, you will provide targeted sales opportunities, upsell additional services, and ensure accurate invoicing. Briefing commercial clients on all aspects of our services, you will ensure that expectations and product quality are met to a satisfactory standard.
About You:
To be considered as a Customer Account Manager you will need:
- A proven track record in an Account Management capacity, with B2B experience
- Experience from the waste management industry
- A business development mentality
- Versatility and excellent interpersonal skills
- An ability to form strategic relationships with others
- The ability to build strong relationships and consistently exceed targets
- To be an exceptional communicator and negotiator
- To be able to work on own initiative
- Commercial awareness
- IT and Numerical skills
Other organisations may call this role Client Account Manager, Key Account Manager, Sales Account Manager, Customer Account Manager, or Strategic Account Manager.
Webrecruit and FCC Environment are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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