Job DescriptionWe currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain!Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs.You will be working with direct clients in close cooperation with Sales, Student Support and Summer camps teams as well as Operations and finance teams.Your main tasks will be:Admissions for direct clients, making sure you are their main point of contact after the sales staff has confirmed the bookingEntering student information onto our booking systemsConfirm bookings within our 24 working hours max policy (48h during high season), creating invoices, booking confirmations and visa letters when necessarySupporting our customers with any enquiries they may have before their arrival at school via calls or emailsCollecting payments as well as all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance, etc.Installing and consolidating a high level of trust between you and the customerHelping clients navigate and understand our student portalManaging complaints and liaising with management for escalationsProceeding with extensions and checking availability for summer camps and adult schools if necessaryCollaborating with other Sales and Customer Care staff as well as operations, schools, and finance departments.QualificationsDesired Skills, Experience & Requirements:Experience in Customer Service and/or Admissions in travel & tourism or language education industryProfessional knowledge of Microsoft OfficeItalian level required (C1/C2) with very high English.
Other languages a plusOutstanding organisational skillsAbility to prioritize effectively and to work to tight deadlinesAbility to handle customer complaints and issues in a diplomatic and sensitive mannerExperience dealing with high volume, complex communicationsExcellent written & verbal communicationSales & Service orientedNIE and Social security already processedPersonal Characteristics:Passion for customer careDemonstrate attention to detailAbility to articulate goals and assign timelinesCultural sensibilityPositive thinker & flexibilityAbility to remain calm under pressureAdditional InformationWhat we will offer you:This is a full-time, permanent position offering the opportunity to develop your skills in an international environment, in the exciting field of language travelFlexible working policyA young and dynamic work atmosphereAn environment where corporate ethics and sustainable development matterDiscounts on medical insuranceFree language courses abroad every yearCompetitive salaryLunch vouchersFree coffee and teaFree breakfast on Mondays and fresh fruit on Thursdays#J-18808-Ljbffr