Job Description We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain! Reporting to the B2C Customer Care Manager, you will operate the day-to-day admissions operations and service functions for Kaplan International Languages as well as Alpadia programs. You will be working with direct clients in close cooperation with Sales, Student Support and Summer camps teams as well as Operations and finance teams. Your main tasks will be: Admissions for direct clients, making sure you are their main point of contact after the sales staff has confirmed the booking Entering student information onto our booking systems Confirm bookings within our 24 working hours max policy (48h during high season), creating invoices, booking confirmations and visa letters when necessary Supporting our customers with any enquiries they may have before their arrival at school via calls or emails Collecting payments as well as all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance, etc. Installing and consolidating a high level of trust between you and the customer Helping clients navigate and understand our student portal Managing complaints and liaising with management for escalations Proceeding with extensions and checking availability for summer camps and adult schools if necessary Collaborating with other Sales and Customer Care staff as well as operations, schools, and finance departments. Qualifications Desired Skills, Experience & Requirements: Experience in Customer Service and/or Admissions in travel & tourism or language education industry Professional knowledge of Microsoft Office Italian level required (C1/C2) with very high English. Other languages a plus Outstanding organisational skills Ability to prioritize effectively and to work to tight deadlines Ability to handle customer complaints and issues in a diplomatic and sensitive manner Experience dealing with high volume, complex communications Excellent written & verbal communication Sales & Service oriented NIE and Social security already processed Personal Characteristics: Passion for customer care Demonstrate attention to detail Ability to articulate goals and assign timelines Cultural sensibility Positive thinker & flexibility Ability to remain calm under pressure Additional Information What we will offer you: This is a full-time, permanent position offering the opportunity to develop your skills in an international environment, in the exciting field of language travel Flexible working policy A young and dynamic work atmosphere An environment where corporate ethics and sustainable development matter Discounts on medical insurance Free language courses abroad every year Competitive salary Lunch vouchers Free coffee and tea Free breakfast on Mondays and fresh fruit on Thursdays #J-18808-Ljbffr