General Summary
- Be responsible for the end-to-end optimisation of your area's processes.
- Be a key player in the implementation of BPA (Business Process Automation) tools.
- Increase integration with vendors by using all available methods (EDI, APIs...).
- Be the go-to person for your area's processes and the key contact between business and IT.
Main Duties and Responsibilities Process Improvement
- Re-engineer, optimise and strengthen the business processes.
- Identify best practices, improvements and develop solutions to critical business issues.
- Undertake productivity initiatives and ensure the business operations are efficient in terms of using as few resources as needed.Implementation of BPA (Business Process Automation) Tools
- Identify automation opportunities.
- Prepare requirements for the developers.
- Test thoroughly new tools to make sure that they will function correctly.
- Document the use of the new tools.
- Train Operations to the use of the new tools.Increase Integration with Vendors
- Be the key point of communication with vendors regarding Special Pricing Agreements.
- Build lasting relationships with vendors Operational & Technical teams.
- Be the SME for integration of vendors solutions related to SPA (Special Price Agreement) or CPQ (Configure, Price, Quote).
- Provide expert knowledge of TechData systems limits and work hand in hand with internal IT teams (SAP / BW / EDI) to build new solutions.
- In partnership with Vendors, work on solutions that will increase the quality of the Special Price Agreements exchanges (dematerialisation, automation, processes...).Documentation
- Create and maintain high quality documentation, to be used both to train Operations users and as a reference in their day to day work.
- Maintain highly detailed Business requirements and release notes related to deployed enhancements.Reporting
- Produce Management reporting and define productivity KPIs.Support to the Business
- Give support to the business with the processes implemented, as the main contact between business and its main stakeholders (IT & Finance teams, customers, etc.
).What We Need
- Logical thinking with creative problem-solving ability.
- Great attention to detail.
- Good communication and negotiation skills.
- A good capacity to understand the business needs.
- Ability to translate complex business issues into smaller and manageable pieces.
- Positive can-do attitude consistently delivering above expectations.
- Be willing to travel within Europe if needed.
Knowledge and Background
- Fluent English.
- Bachelor's degree.
- Over 2 years of functional experience in related discipline.
- Advanced user in Excel and SAP.
- Knowledge of standard methodologies like Lean and Six Sigma is a plus.
- Other languages are a plus.
- Ability to create complex and large process documentation.
- Ability to create complex requirements documentation.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!
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