The Service Delivery Manager has end-to-end responsibility for the technology, costs, and quality of a set of IT services, including the support and management of service development, service sourcing, service transition, and continuous improvement.
You will: Take ownership over Security, Compliance, and Reporting Processes.
Act as Single Point of Contact for the entire department for Service Management related activities.
Create opportunities for synergies across the various applications by leading Service Management Processes.
Support Risk Management and Remediation Activities Processes.
Ensure stable and efficient operation of services including availability and capacity of services.
Support with cost and revenue management, financial tracking, and reporting.
Guide technical teams in process implementations and continuous improvement.
Your Skills: 5+ years of professional experience, notably in the IT domain.
Used to and willing to work in and with agile teams.
Driving budget and cost-effective planning and design.
Process and project management, ITIL training or certification desirable.
Continuous learning willingness and ability in a fast-moving environment.
Ability to exchange ideas and information effectively in a concise and logical way.
A highly independent and persistent way of working.
University degree (Bachelor or equivalent), preferably in business administration with a focus on information technology.
Knowledge: Agile Project Management in IT area; Scrum skills of advantage.
Proven Stakeholder Management across several business levels.
Very good skill with MS Office Suite.
Service Management experience in at least 2 different areas (Incident, Problem, Change, Release, Risk, Configuration, etc.)
or experience designing and leading several processes.
Fluent in English and conversational level of German.
Your benefits: We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad.
We believe in rewarding performance, and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology: Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group.
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