Location: Dartford (DA1 5BU)Qualifications Required: GCSE Level 4/5 (or Grade A-C) in English and Maths, or equivalent qualifications in these subjects.Description of Vacancy: As part of our team, you will be involved in business development and have responsibility for the needs of individual private and corporate clients.
You will assist in growing the business through your own lead generation and identifying new clients.
You'll have responsibility for contacting clients to offer services and maintain excellent customer relations.
You will be dealing with customers predominantly on the phones but there are also trade exhibitions you will attend.Responsibilities to include:Call potential customers and keep an up-to-date database.Gain a full understanding of services to enable you to discuss with potential new clients.Gain an understanding of international currency markets.Provide excellent customer service via e-mail, telephone, and internal messaging systems.Day-to-day use of Microsoft Office - Outlook, Word, and Excel.Identify and manage customer expectations.Deal with customer needs over the phone.Provide customers with advice, guidance, and support.Help with customer issues and provide aftercare.Data analysis and financial evaluation.Contribute to daily briefings.Work closely with other departments to ensure everything is managed accurately and efficiently.Wage: As of 1st April 2024, the NMW for Apprentices is £6.40 per hour.
This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship.
For all other Apprentices, the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.Hours: Monday to Friday (No weekends) 9am to 5.30pm.
2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid.
Training time allocated 1.5 hours daily.
37.5 hours paid per week.
20% paid time during working hours is given to complete training, referred to as "Off the Job Training".Skills Required:Excellent communication and interpersonal skills.Excellent written and verbal communication skills.Excellent numeracy essential.Problem-solving skills.Good understanding of Microsoft Office.Good telephone skills.Personal Qualities:Positive attitude with a strong work ethic.Driven and determined individual.Enquiring mind and enthusiasm to learn.Punctual.Enthusiastic.Well-organised.Excellent attention to detail.Well-spoken.Training Provided: On-the-job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice's skills to deliver high-quality service to customers both internally and externally.
The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services, and their role and responsibilities.
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