.Do you want to help create the future of healthcare?
Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause.
It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally.
Sound interesting?
Then come in and join our team as IT Major Incident Management .
You will primarily manage major and severe business impacting technology incidents, predominantly involving large scale infrastructure issues, by coordinating real-time service restoration and actively managing risk.
This position is based out of Spain, and you will have colleagues in regions such as Americas, EMEA and Asia Pacific.
Your mission and responsibilities: The role is an opportunity to primarily manage major and severe business impacting technology incidents, predominantly involving significant infrastructure performance issues, by coordinating real-time service restoration, actively managing risk, and ensuring precise and targeted communications are distributed in a timely way.
A Major Incident Manager is expected to act as a catalyst to accelerate an incident response striving to reduce the duration and severity of business impact.
You are in the unique position to interact with people and teams globally, across all levels of Healthineers, and influence decisions that have a direct impact on operational stability.
You would partner with the rest of the Operations Management team to manage technical remediation calls and the assessment of impact to the business, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders.
The position requires working under high pressure situations, organizational and situational awareness, sound judgement and a strong analytical ability.
The role will also involve advising and consulting on processes related to Incident Management, Problem Management and Change Management, as well as the delivery of the other ITSM services.
This role will require deep experience in ITIL Service Operations processes and documented experience in highly complex global organizations with significant outsourcing.
The daily activities will include, but not limited to, managing major incidents, ensuring problem management activities are underway and following up with the necessary stakeholders to review root cause analysis and drive change that will bring additional operational stability to the Siemens Healthineers.
Outside of the role, there are opportunities for educational, training and communication programs in technology, building relationships across IT, and numerous opportunities to exemplify the Healthineers Purpose and Values