What to Expect
The Operations Coordinator works cross-functionally to deliver an exceptional experience to our customers by coordinating day-to-day delivery operations, as well ensuring smooth operations at their Tesla location(s).
The Operations Coordinator plans, coordinates, and tracks all vehicle preparation and delivery operations, communicates status updates effectively, and improves operational efficiencies.
As the point person for operations, success in this position requires balancing the competing needs of internal teams and valued customers.
This involves a high level of customer and employee interaction.
The ideal candidate will possess the technical acumen to communicate effectively with internal team members and has the ability to provide a strong level of customer service while generating excitement for owners.
This role directly supports Tesla's mission by creating a scalable delivery experience for our customers.
What You'll DoPlanning & Coordination
Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects.
Coordinate vehicle movements in vehicle lots and delivery bays, monitor delivery schedules, coordinate vehicle repairs and detailing, and ensure lots are thoroughly organized and maintained.
Manage Used Vehicle intake, inspection, refurbishment, dispatch and delivery, alongside new car operations.
Identify team's needs for processes and tools, and provide appropriate support (training, communication, etc.).
Take inventory and order supplies as necessary in support of the location's manager.
Support tracking and following up on task completion, as well as team utilization of existing tools.
Assist the location manager with staffing plans as needed.
Contribute to achieving and exceeding the location's goals and KPIs including but not limited to: minimizing vehicle dwell, ensuring all pre-delivery activities are completed by our customers and internal teams, maximizing yield on supply, and delivering an excellent customer experience.Operational Excellence & Processes
Develop expertise on all internal processes and tools and serve as the process expert for your team.
Serve as liaison to, and work cross-functionally with other teams, including Sales, Logistics, and Service.
Assist with and lead day-to-day supervision of local delivery operations at the assigned Tesla location.
Strive for an efficient work environment while continuously improving processes, tools and training.
Support with escalations to manage customer satisfaction.
Support the location manager in following up the implementation of Tesla standards to guarantee excellent customer experience.
#J-18808-Ljbffr