Lead Customer Success Manager, Enterprise We're on a mission at Product School… to empower people to build better products!
As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations.
In addition to offering the industry's most recognized Product Management certifications, we publish a wealth of free content online, hold regular career fairs, and host the world's premier Product conference: ProductCon.
The Role: A critical part of the success of the Enterprise Client Success team, you'll be responsible for helping retain and grow enterprise accounts through high-touch engagement delivery, planning, and partnership.
What you'll do: Be the face of Product School: Deliver a world-class client experience by providing white-glove support, including clear and timely communication, effective planning, tracking, and management of all delivery logistics.Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience.Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers.Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support.This role could be a good fit for you if:
You have 5+ years of experience in enterprise account management, senior customer success, strategic partnerships, and/or professional training support.You are an effective and concise communicator with strong listening & communication skills.You have a bias for action; you can effectively triage and think on your feet to problem solve.You have great interpersonal skills, relationship-building skills, and the ability to empathize with customers and end users while also understanding when to say 'no'.You are organized with outstanding project and task management skills.You have a strong attention to detail & critical thinking/strategic thinking.You are a team player.You are fluent in English, both written and oral (Required).
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