Empresas: InterContinental Barcelona
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
What's the Job?Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instill enthusiasm and passion into everything they do. The Concierge will respond to a wide variety of guests' requests by accurately assessing the guests' needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction. You'll report to the Chief Concierge.
Your day-to-day:Responsible for greeting and welcoming guests.Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.Understand customers' needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.Arrange events, excursions, transportation, etc. upon request from hotel residents.Answer the phone and make reservations, take and distribute messages or mail, and redirect calls.Respond to complaints and find the appropriate solution.Requisitos:Bachelor's degree in hospitality or related field.1+ years experience working as a Concierge or related discipline.Must be fluent in Spanish and English; additional languages will be highly valuable.Previous knowledge in 5* hotels or luxury residential buildings.Ideally Member of Les Clefs d'Or.Proactive, positive, energetic, dynamic, emphatic, team-worker, and with passion for service.
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