SEAT S.A. is the only company in Spain that designs, develops, manufactures, and markets automobiles. As part of the Volkswagen Group, this multinational company is headquartered in Martorell, Barcelona. SEAT S.A. already offers the latest connectivity technology in its range of vehicles and is undergoing a global digitalization process to drive future mobility.SEAT CODE is the Barcelona based tech company created in 2019 to disrupt the future of SEAT S.A. Our goal is to foster the digitalization within SEAT to pivot from a successful car manufacturer into an even more successful and efficient mobility service provider with fans as customers.We will achieve such a challenge by hiring the most talented people, giving them the right work ecosystem, the right tooling, and the autonomy to develop the best-fit solutions that will delight our customers. SEAT MÓ is a company within the SEAT Group that specializes in urban micromobility products and services. Its objective is to enhance urban mobility by providing sustainable solutions that improve the quality of life for citizens.Job ResponsibilitiesThe role is responsible for the service level performance for all contact with our customers (via calls, emails, admin, and complaints) through the management of associated headcount, outsource, temp, and overtime budget. Ensuring that the right resource is available, with the right skills to meet the expected levels of customer demand.Possible Tasks within this roleQualification requirementsProcess improvementManagementBusiness process managementWorkforce planningPlanning coordinationPlanning Budget planningEffectiveness monitoringKnowing and applying legal requirementsCustomer relationship management (CRM)At SEAT we are committed to creating a diverse and inclusive environment; creating equal opportunities and considering all qualified candidates without any kind of distinction.Job ID: 3006Company: SEAT, S.A.Location: Martorell, B, ES, 08760Department: Finance and ControllingContract Type: Fixed-termRemote Working: Up to 40%Posting Date: Aug 27, 2024#J-18808-Ljbffr