KARL LAGERFELD COMPANY PROFILE
At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future."
The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
Always contemporary and forward-looking.
We are the only fashion house that carries Karl's name at its doorbell and we're thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.
Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl's world and iconic attributes.
Women's ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ; other categories including men's wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.
We connect with our consumers at multiple levels - online and offline hand in hand.
We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries.
With digital channels representing already more than 30% of our overall full price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values.
Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity.
In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
Position PurposeFor our outlet store at Las Rozas, we are recruiting for a cashier.
Cashiers provide excellent and friendly service by assessing the needs of the customer and providing assistance.
Cashier associates in this position know how to greet, qualify, recommend and close every customer.
Cashiers work in cooperation with their Store Manager and other associates to ensure customers' needs are met.
Each associate has the responsibility of providing a safe working and shopping environment.
Key AccountabilitiesCustomer Satisfaction:
This involves providing outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently show a genuine desire to help customers
- Establish and promote customer loyalty using company tools such as mailing list cards and customer books
- Provide extra information and go the extra mile to satisfy the customer
- When a product is not available, always offer alternatives
- Deal with complaints in a professional manner by passing them onto their managerProduct Knowledge:
This involves outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles, etc.)
- Maximize the potential of the product to create salesDrive Sales:
This involves good knowledge of the business that will provide growth in sales.
- Give feedback to Store Manager about what is selling
- Build a regular client base
- Be aware of the best and slow sellers to improve general salesMaintains Safety, Security, and Integrity:
This involves that all procedures are being followed and that safety is being kept.
- Ensure that aisles are safe
- Make sure the stockroom is safe
- Take action if other associates are acting in an unsafe manner
- Follow all procedures for loss prevention
- Take action to reduce shrink
- Treat all associates and customers with respectProfileRetail experience in a luxury/contemporary brandExtensive experience and ability to lead the delivery of a high level of customer service in a Brand RetailerCommunicate honestly, openly and constructivelyContribute to an inclusive culture of diverse styles and talents working toward a clear purposeDemonstrate flexibility and innovation in recognizing and reacting to the changing business environmentYou love working with international clients.
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