Growing with the best talent at Axa Partners
We are looking for German speaking agents to join the International Customer Service team (TAI) located in Barcelona.
Why should you apply?
If you are looking for a job and you speak native German, English, and Spanish or French, we offer you the opportunity to work in a multinational company. If you enjoy working in an international environment, teamwork, and rapid change, join the Truck Assistance International team!
What does the position consist of?
To know in detail the different types of insurance policies of our clients and to apply the corresponding conditions in each case.
Advising and guiding clients towards an appropriate solution.
Coordinate all the necessary steps of the assistance: answer international phone calls and e-mails, register cases and document actions in our IT system, organize the appropriate assistance, and ensure the closure of each file.
Providing a quick and adapted customer service response, in accordance with the coverage guaranteed in the customer's insurance policy.
Assigning the necessary professionals for the transfer of the vehicle and for the transfer of the occupants.
Administrative tasks (sending faxes, e-mails, use of templates to manage vehicle rentals, hotels, cabs, ticket reservations).
Work in a team environment to ensure proper case management. Always follow established internal procedures and protocols.
Regular meetings with your line manager as well as your counterparts, relying on them for the resolution of files.
Management of invoices and claims related to each case.
Conditions:
Start Date: 11/11
Training: 11/11 - 29/11 Monday to Friday from 9:30-17h
Telework: The teleworking policy can be implemented only 3 to 4 months after joining the department.
Bank Holidays: 4 Spanish public holidays per year will be worked.
Guards: 1 in 12 weekends per year will be worked.
Schedules: We are looking for different working hours: From Monday to Friday 7h-15h30 or 8h-15h30, From Monday to Friday 14h30-22h
Contract: Permanent
Your Profile:
You are perfect for this role if you have:
High level of written and spoken German + English and a high level of Spanish and/or French
Other languages to be contemplated (Italian or Portuguese)
Internal/external customer orientation
Team Work
Interpersonal skills.
Adaptability / Organizational skills.
Excellent written and spoken communication skills.
Excellent telephone customer service skills.
PC skills (Word, Excel, Internet), including strong typing skills.
Bachelor's Degree / FPII - Demonstrated experience in telephone customer service or customer-facing functions.
About AXA:
El Grupo AXA es líder mundial en seguros y gestión de activos.
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