C522 | It Support Technician Information Technology

The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company's network, software, and computer and audiovisual equipment.
Key Action Areas: Give support to the resolution of stakeholders' technical incidents
Understand the needs of different stakeholders to identify and specify technical solutions to support them
Installation and configuration of network hardware and software
Installation and configuration of peripherals
Installation and configuration of videoconference and IP telephony equipment
Installation and configuration of audiovisual equipment
Requirements: Bachelor's degree
High level of written and spoken English and Spanish
3 years of experience in IT Support departments, technology or consulting companies is desirable
Knowledge of network videoconferencing systems, networks, name servers, tcp/ip stack, routing, and web and mail servers
Knowledge of Office 365, Outlook, OneDrive, SharePoint, Teams, Google Apps, and Active Directory
Teamworking and problem-solving skills, customer oriented

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