Created to change the Headhunting and Recruitment approach, we want to improve the candidate experience and be close to the candidates and companies to find the best match. Are you ready to join a dynamic team and contribute your talent in an international environment? We want to meet you! This is your chance to grow professionally in an international company that provides services to multiple industrial and technological sectors.
We are currently forming a team to support a leading and expanding company in the automotive sector. The company is located in Madrid, Spain, and will serve clients in France, Germany, the Netherlands, and other Benelux countries.
We are looking for candidates who speak any of the following combinations:
English + German + FrenchEnglish + German + DutchEnglish + Dutch + FrenchWe welcome candidates willing to relocate with a European passport or work permit for Spain. No age limit!
Job Responsibilities:Post-Sales Support and Assistance: Respond to customer and distributor calls and emails regarding inquiries and issues related to products and services after the sale. Provide quick and effective solutions to post-sales requests and issues.Proactive Follow-Up: Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution. Make follow-up calls to verify customer satisfaction with the provided solutions and resolve any pending issues.Maximizing Customer Satisfaction: Make reminder and follow-up calls, always aiming to maximize customer satisfaction. Anticipate customer needs and provide service that exceeds expectations.Information Management and Continuous Improvement: Update databases with relevant information about customers and their post-sales inquiries. Draft reports and generate insights to identify areas for improvement in post-sales service. Collaborate with other departments to enhance processes and customer experience.What We Are Looking For:Languages: The candidate must be fluent in English (does not need to be fluent in Spanish). Additionally, you must be able to communicate fluently in two of the following languages: French, German and/or Dutch.Flexibility: Availability to attend our offices during the training period (2 months) and work in rotating shifts.Technical Knowledge: Experience in document management and technological platforms, as well as social media.Communication Skills: Excellent oral and written communication skills, with the ability to effectively interact with customers to manage and resolve complaints and claims.Desirable: Experience in Customer Service. Tolerance to Frustration.What We Offer:Start Date: September 2024.
Remote Work: For those working remotely on Saturdays, there will be an initial training phase to be carried out a few days a week at our offices in Madrid.
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