.Detalles del empleoTipo de empleo: Contrato indefinidoUbicación: Boadilla del Monte, Madrid provinciaBeneficios:Seguro de vidaDescripción del puesto:General Services IT Analyst - SDSCountry: SpainHello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!We are looking for a Business Support Processes Specialist based in our Boadilla del Monte office with at least 5 years of experience in process engineering and/or project delivery.Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business. Our team of over 7,000 people in 8 countries develops and/or implements financial solutions across a broad spectrum of technologies.Your role:We are looking for a General Services IT Analyst for the T&O; HQ Area, a key team in our technological ecosystem. You will be responsible for the correct service of the real estate, general services and security processes. You will lead end-to-end processes activities throughout the lifecycle of projects, collaborating with stakeholders across different functions.Your main tasks will be:Ticketing Processes and Service Billing Processes.Event and project management processes and budget coordination.Implementation of the processes in the different business units in countries.Coordination of service operation with external suppliers.Coordination for the resolution of incidents with external suppliers.Coordination for the development of evolutions with external suppliers.Improvement plan proposal in coordination with global and local units.What you will bring:5+ years experience in processes engineering and/or good track record in delivering projects using Agile and Waterfall methodologies.3+ years of experience in real estate, general services and security processes.Graduate in a science degree.Fluent Spanish and ideally English level C1 (or minimum B2).Demonstrated experience in Low Code applications (Servicenow, Powerplatform, SAP).Good analytical, problem solving and conceptual skills to develop methodologies and processes.High level of accuracy and attention to detail with the ability to manage complex priorities.Ability to handle difficult conversations at all levels.How is the Be Tech experience:Hybrid work model.Time flexibility to enter and exit.Ability to travel and collaborate with teams from different countries.Continuous training in technical and innovative topics.Career plan for you to grow professionally.Competitive salary and bonus.Financial benefits.Social benefits.If what you have read sounds good, you will love what you will find inside
