.Topsort is a data-driven, next-generation auction-based advertising tool and set of APIs.
We're navigating the post-cookie world by providing a product data-driven set of technology to drive effective monetization via sponsored listings, banners, and offsite advertising, without compromising user data or building a walled garden with cookies.We are currently seeking a passionate, results-driven Customer Success Manager (CSM) to join our team and support our expanding customer base in the Brazilian region.What this job will look like As a Customer Success Manager, you will be responsible for:Building and maintaining strong relationships with a portfolio of clients in the Brazilian market, ensuring their satisfaction and success with our software solutions.Proactively engaging with customers, identifying their needs, and providing tailored recommendations to help them achieve their business objectives.Conducting regular account reviews, analyzing customer usage data, and sharing insights with clients to optimize their use of our products.Collaborating with cross-functional teams, including Sales, Marketing, and Product Development, to address customer inquiries, resolve issues, and identify opportunities for product improvement.Monitoring customer health metrics and taking appropriate action to minimize churn, maximize retention, and increase customer lifetime value.Developing a deep understanding of the Brazilian business environment, staying up-to-date with industry trends, and sharing insights with internal teams to help inform product development and marketing strategies.Acting as a customer advocate, providing feedback to internal teams on product features, enhancements, and improvements that can drive customer success and retention.Attending networking events, conferences, and trade shows to build relationships with potential clients and stay informed on industry developments.Contributing to the development and continuous improvement of customer success strategies, processes, and best practices.Skills and Qualifications A bachelor's degree in Business, Marketing, Communications, or a related field.4+ years of experience in customer success, account management, or a similar role, preferably in a B2B SaaS environment.Fluent in Portuguese and English, both written and spoken.Strong interpersonal, communication, and presentation skills, with the ability to build rapport and establish trust with clients.Excellent problem-solving and analytical skills, with a demonstrated ability to understand customer needs and translate them into actionable recommendations.A self-starter with the ability to work independently and thrive in a fast-paced, dynamic environment.A passion for customer success and a strong commitment to helping clients achieve their goals.A team player - Topsort's culture is one of a sports team, we welcome ownership and collaboration.Bonus Points Previous experience in a fast-paced tech scale-up