Hi! We are Manyone. We help global brands transform by reimagining their business and designing revolutionary experiences, products, and services – seamlessly blending strategy, creativity, and technology. We're a rapidly growing organization, with an ever-increasing international footprint. Our teams work from 15 offices in 10 countries. From London to Singapore, Denmark to New York, Manyone is a global team of teams.
For our Barcelona branch, we are looking for a Senior Service Designer who wants to be part of a tightly-knit team working across disciplines and team boundaries to deliver industry-shaping design and strategy solutions to businesses both in Spain and worldwide.
Do what you loveAs a Senior Service Designer, you will be responsible for the end-to-end design perspective of a service. You will identify gaps and opportunities for end users and the organization across all touch points within both digital and non-digital services, ensuring customer and business value.
You will:
Lead the service design stages of a project, translating research insights into memorable and differentiating user experiences.Scope, plan and lead service design projects and provide engaging strategic consultancy to our clients.Map and visualize user insights and experiences to help shine a bright light on the challenges and opportunities of our clients.Prepare, coordinate and participate in a wide array of exciting research endeavors.Examine user behavior and the context of use, develop personas, customer journeys, and design service blueprints.What makes us curiousYou have at least 6+ years of experience in the development and implementation of technology, product, and service innovations.
You have a master's degree in business, design, research, or other relevant educational background.
You are a problem solver, with ideas that challenge the ordinary, together with the drive to bring them to life.
Experience working with cross-functional teams, product teams, and stakeholders.
You are a great communicator and workshop facilitator and a solid client partner, able to listen, advise, and build strong relationships with our clients.
You are hands-on when needed, proficient in service design techniques like value proposition, journey mapping, service specification, blueprinting, testing, etc.
Experience with service design methods, implementation of market and competition analyses, and creation of business cases.
Knowledge in the development and evaluation of customer-related KPIs in the area of digital/technology products and services.
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