Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you.
JOB PROFILEJob Title: Sales Associate
Responsible to: Store Manager or Assistant Store Manager
Division: Retail
MAIN JOB OBJECTIVEAchieve sales goals and develop lasting client relationships.
These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures, and directives.
JOB RESPONSIBILITIESThe responsibilities of this role are included in 3 areas:
Sales GenerationMeet sales goalsUtilize elevated levels of sales and service to maximize sales performanceDemonstrate an in-depth knowledge of the merchandiseAfter closing a sale, monitor all details including shipping, alterations (if applicable), and special requests to ensure customer satisfactionComply with all sales-related policies and proceduresMaintain a keen interest in the fashion industry and market trendsCustomer ServiceProvide the highest level of customer serviceBuild and maintain repeat clientele; utilize client bookResolve all client problems and complaints quickly and effectively, ensuring client satisfactionOperationsKeep selling floor and merchandise neat, organized, and stockedAssist in the maintenance of all inventory in the stockroom and on the selling floorAssist in all areas of stock, shipping, receiving protocol/policies, and all shipping/receiving related paperworkParticipate in inventoriesComply with all Point-of-Sale policies and proceduresProperly execute all relevant register functionsAdhere to work schedule, inclusive of time and attendanceParticipate in all relevant training and development seminars, programs, and meetings as directed by store managementBEHAVIOURS & COMPETENCIESCollaboration: Partners with internal colleagues to address business challenges and understands the need to work well with others to beat the competition.Communication: Adapts communication style, tools, and approach to meet the needs of different audiences and levels in the organization.Team Development: Provides growth opportunities, feedback, and coaching to develop employees.Drive Results: Leads self and others in setting and attaining stretch goals within a continually evolving environment.
Overcomes obstacles and takes responsibility for outcomes.Entrepreneurial: Makes things happen for the business using out-of-the-box thinking and a willingness to take risks.
Continually looks for ways to innovate or take existing products, processes, and services to a new level.Functional Skills: Applies up-to-date professional and technical knowledge and expertise to business problems.Hire & Staff: Identifies, selects, and on-boards talent that meets business needs and embraces the MK culture.REQUIREMENTSExperience in retail and luxuryAble to work as a team memberExcellent personal organizational skills with attention to detail and accuracyAble to work under pressure and thrive in a fast-paced, challenging environmentAble to work on different tasks easily - Multi-taskingAt Capri, we are all responsible for creating a diverse and inclusive workplace.
We try to inspire change and growth within each other and believe success is a result that comes from our differences.
Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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