Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientNetatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.Position OverviewAs a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.ValuesWe Care: Passionate about Customer Support, with a drive to achieve and exceed targets for high-quality consumer service.We're Curious: Proactive approach to problem-solving and a 'can do' attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA.What you will be doing?Understand and respond to client's requests (by email and chat)Analyse the client's situation to reply quickly and efficientlyIdentify technical incidents, apprehend them, and provide appropriate solutionsOffer adequate solutions with a positive approachOrganise product returns and follow up on exchanges and repairsRequirementsWhat skills & experience you will bring to us?A fluent level of French (spoken and written)A high level of EnglishExcellent organisational and interpersonal skillsAbility to empathise with customers, analyse their problems, and offer individual solutionsAbility to work within a team, being easy-goingQuick adaptability to new environments, following procedures and meeting deadlinesBenefitsWhat do we offer?Start date: 9th of SeptemberContract: TemporaryFull-time: (39 hours/week)Working days/Hours: Monday to Friday from 9:00am to 6:00pmSalary: €21,000.00 gross per yearBonus: Performance Bonus up to €150 gross per monthHolidays: 2 accrued days per month / 24 calendar days per yearPaid bank holidays + 1 extra day in lieuHybrid: 3 to 4 days per week at the officeTraining: 4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pmOffice location: Barcelona (La Sagrera)Other Benefits:Best-in-class people engagement activities and programsOngoing training and development opportunities in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewardsOption to sign-up for Discounted Private Health InsuranceReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!
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