.Do you have leadership experience within policy administration and billing management?We have an excellent opportunity available for an experienced EMEA Consumer Lines Operations Manager. This position can be based in our Glasgow, London or Madrid office.If you are interested in working for one of the world's largest property and casualty insurance companies, then we would love to hear from you!Reporting to the EMEA Consumer Lines Chief Operations Officer, the job holder is responsible for delivering operational excellence, with a particular focus on policy administration, premium collection, and customer service, with the associated systems and controls that underpin service delivery within these essential functions.Leading the Consumer policy administration, premium collection, and customer service functions, the focus is on upholding high-quality standards and controls.The role involves ensuring the consistent achievement of key performance indicators and service levels through strategic and outcome-driven management.The EMEA Consumer Lines Operations Manager leads teams located in multiple countries and works within a senior management matrix and stakeholder structure, with responsibility for the systems, personnel, and procedures that maintain and improve the control environment, comply with regulatory requirements, enhance operational performance, drive efficiency, and deliver excellent customer outcomes.Key Responsibilities:Lead and develop the teams (both centralized regionally and in each of the local EMEA core countries) in the following areas:New business implementations insofar as policy administration, premium collection, and customer service are concerned.Consumer Lines billing, which incorporates central operations, local operations, IT, and Finance, to ensure accuracy, timeliness, compliance, operational efficiency, and adherence to industry standards.Operational billing performance through data analysis and regular audits to identify areas of improvement.Cross-functional teams to establish quality standards and guidelines for different operational billing processes, streamlining billing workflows and driving efficiency gains.Inspections and assessments to ensure compliance with internal policies, regulatory requirements, and customer expectations.Comprehensive billing quality management systems, ensuring effective documentation and reporting of quality-related metrics and trends.Investigations into billing service defects, customer complaints, and non-compliance incidents, taking appropriate actions to prevent reoccurrence.Operational and commercial performance of Chubb's outsourced partners, identifying and implementing enhancements to improve results through process improvement, data analysis, and best practices.Serve as the senior point of contact with the Consumer Lines Executive Management team for all aspects of policy administration, premium collection, and customer service performance