We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company in the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé's digital challenges with our consumers, customers, and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
Position SnapshotBarcelona
Part of IS/IT Workforce Experience
Permanent contract with competitive salary & key benefits package
Full-time work, virtual working available in a global environment
Bachelor's degree or higher, preferably in computer science, engineering, business administration or related area
Demonstrated experience in a product-based IS/IT organization
6+ years of experience in IS/IT Service Management, Customer Experience closest to the Business, Integration and Automation
Experience in ServiceNow Platform
ITIL Certified
5+ years of API, Integration and Automation experience within IT
Position SummaryUnder the supervision and guidance of your Product Manager Service Excellence based in Barcelona, you will be responsible for maintaining, evolving, and improving ITSM Integrations and Automations, creating efficient gains and returns to internal and external stakeholders and business.
You are accountable for the ITSM Automations and Integrations E2E, that capture new, current existing, and to be retired projects to ensure an effective Product and IT Operations organization. You also deliver process controls that support Nestlé's initiative to simplify the life of the end user, standardize work across Nestlé markets and businesses, and share above market in centers of scale and competency.
You manage your stakeholders as well as the team(s) developing new capabilities that bring value to your products and product groups. You are responsible for the End to End of ITSM Integrations and Automations as a product globally, hence being responsible for the supporting tool (ServiceNow), process design, capability built globally (trainings, communications, and knowledge articles), Standard Operating Procedures, adoption, performance metrics and control points, governance strategy, automation, visual identity, and feedback.
A day in the life...Managing end to end of ITSM Integration and Automation (ServiceNow, Mulesoft, Flow Designer)Connect with product strategy and visionAct as a key stakeholder/sponsor for Problem Solving and Continuous improvement activities within the teamEnsure the Service Request Catalogs are correctly defined and maintainedLeverage Service-based reporting and control points to understand end to end performance for integrations and automations from both a business and product stream perspective
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