.Job PurposeDemand Intake and ScopingCapture the business demands and have an overview of all demand for their scope (Country / Market).Ensure business needs and priorities are understood to support the business strategy.Work closely with the Account Manager, Product Business Partners, Market Integration Expert, and PM when needed to ensure pre-scoping is performed to identify if existing products are available, or if a new solution is required.Working closely with the Product teams and other relevant GO teams, the Demand Manager is accountable for the scoping and the engagement regarding demand towards the Entity.For all non-standard requests that require transversal coordination, the Demand Manager collects inputs from the various contributors and orchestrates the overall delivery.Demand PlanningManages the Entity project Portfolio.Requests the necessary resources to meet the demand.Helps with portfolio prioritisation from an Entity perspective.Helps address any competing or conflicting demands.If the demand is significant enough to become a project, formally adds the project to the Global project portfolio.Intermediates with GO Project Management allocation.If no PM is assigned, the Demand Manager ensures funding is approved before proceeding with the next steps.Delivery, Monitoring & ReportingOwns the Demand Management Process for the Country / Market / Entity and ensures all defined steps are followed appropriately.Monitors and reports on the portfolio of demand and ensures effective closure providing required information to Market Head, Account Manager, PBP to be shared in relevant governance with the Entity (Project Review Board where instated).When informed that a Product enhancement or feature request is added to the Product lifecycle timeline and therefore not to be delivered immediately, ensures the information is passed back to the requestor.Your ProfileExperienceGood IT background.Experience of working in a global Organization.Good understanding of Group Operations Governance.Good understanding of GO financial, project and product processes.Good understanding of demand management processes.CompetenciesA strong understanding of the Demand Management process and any supporting processes.A sound knowledge of Product families GO structure, Tech and Data roadmap, objectives, organization, and policies.A strong understanding of the AXA GO Product catalogue.Where relevant, a good understanding of insurance business needs / challenges of the Opco and technical environment, in the short and long term.Client focused and service minded with sound business thinking.Strong understanding of GO Operations activities project / program delivery and have a good overview of all GO Programs and inter-dependencies.Have a basic technical understanding of the Products.Ability to understand cost of ownership and the Product pricing model.Interpersonal skillsTo have strong communication and presentation skills
