Who we are: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you'll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. This is an opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier 1 network operator grade devices.
What we're looking for: A Product Expert who acts as a Subject Matter Expert, providing support to our clients. You'll be part of a team that constantly adapts to new technologies, implements new solutions and systems, and provides support for cloud and virtualization solutions of the Allot products.
What you'll do:
Support the professional Services during product deployment and specific customer environments.
Provide excellent, dedicated and proactive support service.
Use creative problem-solving skills to help customers implement the required solution.
Follow up with customers to verify solutions are successful and achieve the desired impact.
Perform deep problem investigation into system logs and behavior.
Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations.
Work with R&D and Product departments to solve issues, design features, and be a part of the product life cycle.
Develop tools to help Support and our customers with product monitoring and analysis.
What you should have:
+7 years of experience in networking LAN/WAN environments.
At least 4 years of experience providing technical support for leading operators.
Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses.
Experienced in customer care working with CRM systems.
Expert in Linux system administration and operation.
Experience with systems and network monitoring tools.
ISPs, Telco's and Mobile Operators, Tier 1/Tier 2 networks.
Good knowledge of K8S.
Scripting ability especially Linux bash.
Fluent level of English.
Advantage:
Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
Mobile data/cable operators' knowledge.
Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.
Software development on Linux environments.
Knowledge of docker containers / Kubernetes concepts - experience is a big advantage.
Experience with RESTful API (JSON structure).
Knowledge of kafka BUS concepts and how to debug.
Programming skills, scripting languages & build tools: Python/Perl/Bash.
DevOps experience.
Region: EMEA
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